Damaged or Defective Merchandise
We do our best to make sure that your purchase arrives at your door in excellent condition! However, occasionally things happen. If you receive damaged, incorrect, or defective merchandise please call our customer service department at 800-319-1256. Please save your packaging. If the item was damaged in transit, we may ask you to provide pictures so that we may file a claim with our shipping agent. You may also be asked to repack the item so our shipper can pick it up and return it to us. We will immediately replace the item or issue a refund in full.
Replacements and Returns
Each of our items is made to order. We cannot accept returns on custom items, except in the case of damage, defect or incorrect manufacturing – please call our customer service department and we can offer you replacement terms.